Casting An Extra Super Duper Ginormously Wide Net, Part 2
Me: “Thank you for calling [college]. How can I direct your call?”
Caller: “Hi, I’m looking for a student.”
Me: “Certainly. Do you have the student’s name?”
Caller: “I met them at an event at our church and wanted to talk to them about what they’re studying.”
Me: “That seems quite reasonable. If you give me their name, I can either route your call to their dorm room, or leave them a message in their student mailbox.”
Caller: “Well, I didn’t catch their name. Are there a lot of students there? Could I describe them to you?”
Me: “We have about 1400 students, but I do know most of them in dorm, so we can give it a try.”
Caller: “Okay. They’re Asian.”
Me: “Sorry, ma’am, but roughly half of our student population is of Chinese descent. I’m afraid that doesn’t really narrow it down much.”
Caller: “Oh. They’re male?”
Me: “Sorry, that’s still a large percentage of our student body.”
Caller: “They’re studying the Bible.”
Me: “This is a Bible college, so I’m afraid that doesn’t narrow it down at all.”
Caller: “Is there a way that you could just announce over a speaker or something, that someone is looking to speak with a student that was at [church name] this past Sunday?”
Me: “No, ma’am, I’m sorry. I can’t interrupt classes to do that.”
Caller: “Oh, okay.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
