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    Cash Back, Government Style, Part 2

    | Southampton, UK |

    (We have a pay-point for customers who pay for their gas and electricity on a pay-as-you-go plan.)

    Me: “Hi there, how can I help?”

    (The customer pushes £20 note and a gas card into my hand.)

    Customer: “I want £10 back.”

    Me: “So you want £10 on the gas with £10 change?”

    Customer: “No, I want £20 on the gas and £10 cash-back. You know, cash-back? Like from the till?

    Me: “I’m afraid we only offer cash-back when you’re paying with a debit card.”

    Customer: “I don’t have a debit card, can’t you do it anyway?”

    Me: “No, cash-back is money taken from your debit account. Like it’s from an ATM.”

    Customer: “I don’t understand.”

    Me: “Well, you’re asking for £10 cash-back without paying for it from an account. You’re basically asking for me to give you free money.”

    Customer: “Isn’t that how it works?”

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    Cash Back, Government Style