Can’t See The Forest For The Airborne Trees
Me: “Thank you for calling [TV Company]. How may I help you?”
Customer: “Yes, my TV is broken.”
Me: “I’ll be glad to help you today. What is wrong with your TV?”
Customer: “The picture keeps flashing on and off.”
Me: “Okay, ma’am. Can I have you check the connections on the back of your TV to make sure everything is screwed in tightly?”
Customer: “Well, the lights in my house are flashing on and off too. We’re in a tornado warning. Do you think that has something to do with it?”
This story is part of our Customers Versus Mother Nature roundup!
Read the next Mother Nature roundup story!
Read the Mother Nature roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?