Me: “Gracias por llamar a [company name], en que le puedo asistir hoy?”

Caller: “Excuse me?”

Me: “I am sorry, ma’am, your call came in through the Spanish line. How may I help you today?”

Caller: “I want to talk to somebody in English.”

Me: “I speak English ma’am, You must have pressed the Spanish option through the automated system, but I will be more than happy to help you.”

Caller: “What was that you were speaking before?”

Me: “Spanish.”

Caller: “I want to talk to somebody in English.”

Me: “Ma’am, I speak English as well. How may I help you today?”

Caller: *slowly* “I want to talk to somebody in the United
States who speaks English!”

Me: “Thank you for calling [company name], how may I help you today?”

Caller: *hangs up*