Can’t Re-Coup The Plastic
(It is nearing the end of my shift and so far everybody has been wonderful. A customer comes up to my till, wanting to do multiple transactions. She believes this will get her the best deal with coupons, even though it makes no difference.)
Me: “I can ring it up all together; it would be easier and faster.”
Customer: *in a snippy tone* “No! Separate! But you can bag it together.”
(Not wanting to cause an argument I say nothing else and start ringing her items up, I move to put the first three items into the same bag. It’s a bit snug but still very easy to carry and not at all heavy. But the customer decides to snap at me.)
Customer: “Would you want your items to be bagged like this?”
Me: “Yes, I would. I believe in saving plastic.”
Customer: “I don’t care about saving plastic. Just put it into separate bags.”
(I do so and continue on with her multiple transactions in silence as I’m a bit upset by her rudeness at this point. I finish up and realize that she did not get the best deal that she could have, so trying to be nice I tell her this.)
Me: “Just to let you know, if you have three items and they add up to $45 you could use three $5 off coupons instead of three 20% off coupons…”
Customer: *still incredibly rude* “Do you think I can’t count? I know how to do this. I know what works best.”
($5 off $15 is 33% and 20% of anything is only 20%, it appears as if she cannot count.)
Question of the Week
Have you ever served a bad customer who got what they deserved?