Customer: “Yeah, this movie didn’t play right. It keeps skipping. I want a different one.”

Me: “Okay, if you want to go grab another copy off the shelves I’ll get this checked in.”

(I scan the movie and it is three days late.)

Me: “Ma’am, this movie is three days late.”

Customer: “So?”

Me: “So…I’ll have to charge you full price to rent another movie, and you’ll need to pay the late fee.”

Customer: “THE MOVIE DIDN’T WORK. I SHOULD GET ANOTHER ONE FREE!”

Me: “Well, it was a three day rental, and you could have brought it in anytime in those three days and we would have been happy to exchange it free of charge. However since it’s late, I can’t do that.”

Customer: “THIS IS F**KING BULLS**T! LET ME TALK TO YOUR MANAGER!”

Me: “I am the manager, ma’am.”

Customer: “F**KING RIDICULOUS! THE MOVIE DIDN’T PLAY!”"

Me: “I’m sorry, but you had a full three days to bring it back.”

Customer: “I WAS F**KING BUSY!”

Me: “I’m sorry ma’am that’s not my fault.”

Customer: “GIVE ME YOUR BOSS’ NUMBER! I’M GOING TO REPORT YOUR A**!! K***** [my boss] IS AN OLD FRIEND AND YOU’RE GOING TO GET FIRED!”

(I give her the number and she storms out, muttering. I call my boss.)

Me: “Just so you know, you might be getting a call from your friend, C** M** trying to get me fired.”

My Boss: “Who the hell is C** M**?”