November Theme Of The Month: Black Friday!

Call Back To The 1940s

| UT, USA | Bigotry

(I am a female. I work at a call center where we take care of Internet, cable, and home phone problems. If we don’t have a number from a customer, we can’t look up their account. If they don’t give us am alternate number (like a cell phone) we cannot call them back.)

Me: “Thanks for calling tech support. Can I get your 10-digit telephone number, please?”

Customer: “Nope! Get me a supervisor right now… a male supervisor.”

Me: “Oh, I’m sorry, sir. They are currently in a meeting, but I’m sure I can assist you. Can I get an alternate number in case we get disconnected?”

Customer: “Sure as h*** can’t! Get me a supervisor now. I don’t care how long it takes.”

(After about 5 minutes of at least trying to pull up his account and get an alternate telephone number, I eventually give up and go get a supervisor. Keep in mind we have no info from him, and therefore have no way to call him back.)

Me: “Okay, sir. I have my supervisor here.”

(I put the customer on mute while I hand my supervisor my headset. However, my supervisor accidentally hits ‘power’ instead of un-mute, hanging up on the customer.)

Me: “Did you just hang up—”

Supervisor: “Shut up. It’s been a long day. Do we have a call-back number?”

Me: “Nope!”