November Theme Of The Month: Black Friday!

Calculated Customer Service

| USA | At The Checkout, Math & Science

(I have just finished processing a customer’s transaction. Her total comes up to $22 and some change. She gives me a $50 bill. I have already typed in $50 as a cash payment. Once my till opens, she stops me.)

Customer: “Okay, wait. Can I give you $2? I just don’t want to get a bunch of change back. This way, I’ll get $30 back.”

Me: “Okay. Sure.”

(I add in the $2, give her $30 back and then 21 cents, which is what the register tells me I should give her.)

Customer: “Wow! That was really fast! You must be really smart! You calculated that all by yourself!”

Me: “Well, it wasn’t too difficult! I just added the $2, so I ended up giving you $30 back, and then I gave you back 21 cents, which was what the computer screen told me to give you back in the first place.”

Customer: “Wow! Okay!”

(She walks away, takes her purchase with her and leaves the store, amazed at my ‘fast’ calculation.)