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    By Doing Nothing, The Problem Has Resolved Itself

    | Vienna, Austria |

    (I’m part of a small animation company. One project in particular was assigned to me alone, forcing me to deal with two customers. A specification nightmare waiting to happen, but I still accepted it. This happened at a meeting relatively far along, with work close to being finished.)

    Me: “So, that’s the current state. I still have to add in details, but that’s not an issue within the deadline.”

    Customer 1: “Looks great to me already. Looking forward to the final product…just one gripe.”

    Me: “Yes?”

    Customer 1: “The animation runs too slowly.”

    (I’m confused, as I made it pretty fast already. Customer 2 pipes up.)

    Customer 2: “What? No! It is way too fast!”

    (I try to interrupt the beginning squabble, but am not successful. The two customers squabble for a full fifteen minutes whether it is too slow or too fast.)

    Me: “Excuse me?”

    Customer 1 and 2: *still squabbling*

    Me: “Excuse me! I’ve got another meeting in fifteen, so may I make a suggestion?”

    Customer 1 and 2: *simultaneously* “Yes?”

    Me: “How about we compromise and leave the speed as it is?”

    (The looks the two of them exchanged were golden, as if that thought had never crossed their mind. It’s one of those rare cases I got it my way…)