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    By Doing Nothing, The Customer Solves Itself

    | Los Angeles, CA, USA | Technology

    (I work at a call center for an online auction site.  The first thing we need to ask when we answer the phone is for their user name.)

    Me: “Thank you for calling [company]. May I have your user name, please?”

    Caller: “It’s [user name].”

    Me: “Thanks. How can I help you today?”

    Caller: “I forgot my user name.”

    Me: “You mean the user name you just provided me with?”

    (There’s an awkward pause while the caller processes what I’ve said.)

    Caller: “Oh…never mind!” *click*

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    By Doing Nothing, The Problem Solves Itself