By Doing Nothing, The Customer Solves Itself
Call Center | Los Angeles, CA, USA | Technology
(I work at a call center for an online auction site. The first thing we need to ask when we answer the phone is for their user name.)
Me: “Thank you for calling [company]. May I have your user name, please?”
Caller: “It’s [user name].”
Me: “Thanks. How can I help you today?”
Caller: “I forgot my user name.”
Me: “You mean the user name you just provided me with?”
(There’s an awkward pause while the caller processes what I’ve said.)
Caller: “Oh…never mind!” *click*
(875 Thumbs Up!)
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