Butter Be More Careful Next Time
(An upset customer approaches me, waving around a half-eaten bagel.)
Customer: “Who would put so much butter on a bagel?”
Me: “What’s the problem?”
Customer: “Do you seriously think it needs this much butter? Seriously?”
Me: “You want less butter?”
Customer: “The bagel is hot! Butter melts, and it dripped all over my shirt! This is a $50 shirt and it’s ruined! Why would you put so much butter on this? It’s ridiculous!”
Me: “I’m sorry. Would you like a refund?”
Customer: “I’d like you to pay for this shirt, is what I want! Who in their right mind puts on so much butter? Does this seem reasonable to you? Seriously! Look at how much butter is on it!”
Me: “Well, you did ask for extra butter, ma’am.”
Customer: “It’s ruined my shirt! So who’s going to pay for it? I’m not going to!”
Me: “Let me get our supervisor.”
(The supervisor proceeds to speak kindly to her, smile meekly, nod, and say, “mhmm,” a lot. She then gives the customer a complaint form to fill out. Somewhat calmer, and believing the supervisor was on her side, the customer takes the form and starts walking out.)
Customer: “Well, I’ll try washing the shirt, then, but if the stain doesn’t come out, someone here is going to be paying for this shirt! Seriously! Who actually thinks a bagel needs that much butter?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
