Bureau-crazy, Part 2
(I am an American exchange student in Berlin. My wallet and passport were stolen, so I’m at the embassy to report the theft and order a new passport. This exchange takes place at security at the entrance. Note: I have a copy of the front page and my German visa.)
Security: “What is your purpose here?”
Me: “My passport was stolen, and I need to report the theft and apply for a new one.”
Security: “Do you have a valid passport?”
Me: “No, not on me; it was stolen. Here’s the copy, though.”
Security: “Sorry, you can’t get into the embassy without a valid passport.”
Me: “But that’s why I’m here. Mine was stolen.”
Security: “Well, do you have an appointment?”
Me: “No, my passport was stolen. This is not something I planned in advance.”
Security: “You can’t get in without an appointment.”
Me: “To report a stolen passport, which the website says to do immediately?”
Security: “Yes.”
Me: “Fine, how do I make an appointment?”
Security: “Well, you need a valid passport…”
(I finally get security to call and I am allowed inside. When I get there, the waiting room is empty, and the two workers are playing solitaire on their computers. So much for needing an appointment!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.