Bureacracy’s Hidden Benefits

| Minnesota, USA |

Me: “Hi, how can I help you?”

Client: “I’d like to know why I haven’t received my benefits.”

Me: “Let’s just pull up your case. Can I have your case number?”

(The client gives me their case number and I pull up the case.)

Me: “Well, it looks like you didn’t return your application. Without an application, we can’t approve welfare benefits.”

Client: “Can’t we do it over the phone?”

Me: “No, you need to come in and do an in-person interview so we can get an ID and a signature.”

Client: “So, we can’t do it over the phone?”

Me: “No, we need a face-to-face interview.”

Client: “That’s just too much work. I’ll just go get a job!” *click*