Caller: “Hi, I called earlier and spoke with someone about getting a quote? She was supposed to email it to me, but I haven’t seen it yet.”

Me: “Not a problem, ma’am. How long ago was she supposed to have sent it?”

Caller: “Maybe ten minutes ago?”

Me: “Let me check with her. Did you check the spam folder, just in case?”

Caller: “I’ve never opened that folder. I really don’t think it would be there anyway.”

Me: “Well, sometimes business emails will automatically go to a spam folder based on their settings. You might want to check anyway.”

Caller: “That’s ridiculous! It wouldn’t be there. Those emails are from the future!”