Breaking Peter To Fix Paul
(I work as a cashier at an electronics retailer. A customer walks up with a computer lapdesk that opens up so it can store small items. Normally, two clips hold these shut.)
Customer: “Excuse me, one of the two clips is broken off.”
Me: “Oh geez, I’m sorry! Do you wanna grab another one that’s not defective?”
Customer: “Sure…” *leaves the broken lapdesk with me*
(I give the broken one to a fellow cashier so they can take it back to the service desk and defect it out. Several minutes later, the customer returns.)
Customer: *holding a new lapdesk* “Hey! Where’s the other lapdesk?”
Me: “Oh, I gave it to customer service because it was defective. We can ring this up now—”
Customer: “But I need the first one!
Me: “Wait… why?”
Customer: *holds up a lapdesk clip* “I broke one off the new one to put on the old one!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.