(One day, a lady walked into our hair salon and said she had an appointment. We looked through the client list, but couldn’t find it.)

Me: “Sorry, but I can’t find your appointment here. Are you sure it was today?”

Customer: “Of course! I demand an appointment now!”

Me: “Well, I’m really sorry. I can’t find you on the system. We’re booked out today, but I can put up a new appointment for you if you want.”

Customer: “This is bull! I booked an appointment a long time ago. Give me an appointment now, or I’ll call the police!”

Me: “Well what were you going to do? Maybe I can fit you in between two other clients.”

Customer: “I was going to get my eyes checked and get new glasses!”

Me: *trying not to laugh* “Ma’am, the optical store is next door.”

Customer: “Uh… well…” *gives me a dirty look and leaves*