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    Biting The Hand That Fees You

    | USA | Crazy Requests, Hotels & Lodging

    Me: “Hi. Can I help you?”

    Customer: “Yes. I want to know if my fee has been waived.”

    Me: “Your fee?”

    Customer: “Yes, my parking fee. I always stay here and you all always waive it for me.”

    Me: “Okay…” *checks computer* “No, your fee is still there.”

    Customer: “This is unacceptable! The check-in guy told me that he would waive it! I want a manager!”

    Me: “Okay, then…”

    (I get a manager and explain the situation. We review the customer’s past stays. So far he has only stayed here four times in the past year. They speak.)

    Manager: “Hi. Can I help you?”

    Customer: “Yes. I need my fee waived! You always do it for me so I should get it!”

    Manager: “I’m sorry, sir, but if you have parked in the garage—”

    Customer: “I’ve seen you all waive it for others! Why not for me? That’s not fair!”

    Manager: “Well, what about those that have paid?”

    Customer: “What about them?”

    Manager: “It’s unfair to them that they should pay and you don’t.”

    Customer: “I don’t care! As a manager, you should use your initiative and do as I say!”

    Manager: “Sir—”

    Customer: *slaps fist on counter* “As a manager, you should do what I want! Always! The customer is always right!”

    (They argue a lot, with the customer interrupting my manager’s every two words with repeats of, ‘as a manager…’ Finally, seeing that my manager won’t be bullied, he storms off, swearing that he would talk to the general manager later. My manager replies he is free to, and drops his smile when the customer leaves.)

    Manager: “Jerk!”

    (Reason number one million why I would never like to be a manager!)