(Like any grocery store, we have different departments, including seafood. I work in the customer service department. Even though the phone system gives you options of different departments to connect you to them, many customers will just choose our number because it’s one of the first suggested.)

Me: “Thank you for calling [store], this is [name]. How may I help you?”

Customer: “Uh, hello, yes! I would like to speak with the fishes!”

Me: “I’m sorry, the fishes?”

Customer: “Yes! The fishes!”

Me: “You mean the seafood department?”

Customer: “Yes! The fishes!”