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    Best To File This One Away

    | TX, USA | Top

    Caller: “I am a year behind on the current week. How do I close the week?”

    Me: “I can help you with that. You go to ‘File’, then ‘Close current week’.”

    Caller: “I don’t have ‘File’.”

    Me: “Hmm…then you must not have access to this function. Can you log in as the supervisor?”

    Caller: “I am logged in as the supervisor.”

    Me: “You’re sure you don’t have ‘File’? It should be listed at the top right.”

    Caller: “Let me tell you what have. I have ‘File’, ‘View’, ‘Employee’, ‘Period’-”

    Me: “That’s it there. Please choose ‘File’.”

    Caller: “I don’t have ‘File’.”

    Me: “But, you just said you had ‘File’.”

    Caller: “No, it’s not there.”

    Me: “Please call out what you have again at the top.”

    Caller: “I have ‘File’, ‘View’, ‘Emplo’-”

    Me: “That’s it. You have ‘File’. Please choose ‘File’ from the top left.”

    Caller: *frustrated* “But, I don’t have ‘File’! I already told you!”

    Me: *clears throat* “Please read out what you have again. Very…slowly.”

    Caller: “Okay. I have ‘File’, Vi-”

    Me: “Stop there, please. What was that?”

    Caller: “I have Fi-”

    Me: “You have ‘File’?”

    Caller: “I have ‘File’.”

    (I pause, hoping this allows the caller to get it.)

    Caller: “Oh, you mean THIS ‘File’!”

    Me: *cheerily* “Yes!”

    Caller: “I click on this one?”

    Me: “Yes, please.”

    Caller: “Oh, that’s the one! Thank you so much!”