Best To Avoid The Void
(I can’t cancel sales. If a customer doesn’t want an item, I must void it and it still appears on the next receipt with the deletion below. This conversation takes place after I voided a $30 CD player and another customer comes through.)
Customer: “The previous lady’s CD player is still on my receipt. I don’t want to pay for it!”
Me: “Sorry, madam, but if you look just below the CD player It says ‘Void CD Player’ and there is a -$30 next to it, meaning the money has already come off your total.”
Customer: *agitated* “I’m not very good at maths, but that doesn’t sound right. I don’t believe you.”
Me: “The total of your items was only $16.50. If you had to also pay for the CD player, it would have been $46.50. You only gave me $20.”
Customer: “I don’t believe you. If I figure out how you tricked me I’ll be back!”
This story is part of our “Customers terrible at math” roundup!
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Read the “Customers terrible at math” roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
