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  • August Theme Of The Month: Best. Customer. Ever!

    Believe Me, She’ll Be Back

    | Denver, CO, USA | Uncategorized

    (I was working for the electronics department for a well known retail chain when I was contacted by the customer service desk.)

    Customer Service: “A woman is headed your way who’s exchanging a phone, can you give her a hand?”

    Me: “Sure.”

    (Sure enough, a minute or two later, the woman appears.)

    Woman: “I’m here to get a new phone. The phone I bought had been used already; there were phone numbers in the caller ID.”

    Me: “Alright, lets get you a new one.”

    (I walk her to the phone aisle and we pick up another phone of the same make/model.)

    Woman: “Can you open it? I just want to make sure that it is brand new.”

    Me: “Sure.”

    (I proceed to open the box and pull out the phone.)

    Woman: “That one’s been used too! Look at the numbers on the caller ID!”

    (I now realize that she’s referring to the display sticker.)

    Me: “No, that’s just a sticker they put on the phone to show that it has caller ID.”

    Woman: “No, that phone has been used!”

    (I then peel the sticker off the phone. Without saying another word, she takes the phone over to customer service to finish the exchange.)