(I work in the mail room of a large corporate law firm filled with Harvard grad attorneys.)

Attorney: “I’m needing to send a fax and this machine has a problem!”

Me: “Okay, let me help you with that.”

Attorney: “This machine doesn’t have a dash button!”

Me: “I’m sorry, a dash button?”

Attorney: “Yeah, like in the instructions, 201 DASH 555 DASH 1234…”

(After this incident we had to go back and change ALL the signs for the fax machines on every floor to say “Do not include the dash”.)