Behind Every Man Is An Embarassed Wife
(Where I work, our dining room closes at 10:00 pm but the drive-thru stays open all night. I have just locked both the dining room doors when a man comes up and starts banging on the first door. We start talking through the door.)
Me: “Sorry, we’re closed.”
Customer: “You screwed up my order!”
Me: “I’m sorry. You could go through our drive-thru and they’d be happy to help you.”
Customer: “I just came through! They’re the ones that messed it up.”
Me: “I’m really sorry about that; if you go through again they’ll fix it for you.”
Customer: “I don’t have my car!”
Me: “But you said you just went through?”
Customer: “Yeah, but I don’t have my car anymore.”
Me: “I can give you our store number. If you call, we’ll replace your order tomorrow.”
Customer: “Just open the door!”
Me: “I can’t sir; we’re closed.”
(The man then walks around the store to the second door and starts banging there.)
Me: “Sir, the only way we can fix this is if you go through the drive-thru or give us a call.”
Customer: “I don’t have a phone!”
Me: “You can save your receipt and show it to us tomorrow. We’ll replace the whole order.”
Customer: “This is bulls***!”
(He then enters the drive-thru on foot, weaving through cars in line, gets between the drive-thru window and a car waiting to order, and starts banging on the glass.)
Manager: “I’m sorry, sir, I can’t open the window unless you’re in a car.”
Customer: “I don’t have my car anymore and you messed up my order. Tell your employees to open the door.”
Manager: “I’m sorry, we can’t unlock the doors once we’re closed. That’s our policy. If you return in the morning, we’ll be glad to help.”
Customer: “Don’t f*** with me. I’ll call the cops on you! You can’t refuse service to me!”
(Just then, a car pulls up behind him. The woman driving rolls down her window.)
Woman: “Get in the f****** car! It’s not that big a deal.”
Customer: “They won’t fix our order!”
Woman: “Get in the f****** car! This is f****** embarrassing!”
(The man gets in and the car pulls up to the window.)
Woman: “I’m sorry. All that happened was you forgot to give us a burrito.”
Manager: “We’ll get that for you right away.”
(As soon as the window was closed, the woman started yelling at the man again.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.