(The place I work at, our dining room closes at 10pm but the drive-through stays open all night. I had just locked both the dining room doors when a man comes up and starts banging on the 1st door. We start talking through the door.)

Me: “Sorry, we’re closed.”

Customer: “You screwed up my order!”

Me: “I’m sorry. You could go through our drive-through and they’d be happy to help you.”

Customer: “I just came through! They’re the ones that messed it up.”

Me: “I’m really sorry about that, if you go through again they’ll fix it for you.”

Customer: “I don’t have my car!”

Me: “But you said you just went through?”

Customer: “Yeah, but I don’t have my car anymore.”

Me: “I can give you our store number. If you call, we’ll replace your order tomorrow.”

Customer: “Just open the door!”

Me: “I can’t sir, we’re closed.”

(The man then walks around the store to the 2nd door and starts banging there.)

Me: “Sir, the only way we can fix this is if you go through the drive-through or give us a call.”

Customer: “I don’t have a phone!”

Me: “You can save your receipt and show it to us tomorrow. We’ll replace the whole order.”

Customer: “This is bullshit!”

(He then enters the drive-through on foot, weaving through cars in line, gets between the drive-through window and a car waiting to order and starts banging on the glass.)

Manager: “I’m sorry sir, I can’t open the window unless you’re in a car.”

Customer: “I don’t have my car anymore and you messed up my order. Tell your employees to open the door.”

Manager: “I’m sorry, we can’t unlock the doors once we’re closed. That’s our policy. If you return in the morning, we’ll be glad to help.”

Customer: “Don’t f*ck with me. I’ll call the cops on you! You can’t refuse service to me!”

(Just then, a car pulls up behind him. The woman driving rolls down her window.)

Woman: “Get in the f*cking car! Its not that big a deal.”

Customer: “They won’t fix our order!”

Woman: “Get in the f*cking car! This is f*cking embarrassing!”

(The man gets in and the car pulls up to the window.)

Woman: “I’m sorry. All that happened was you forgot to give us a burrito.”

Manager: “We’ll get that for you right away.”

(As soon as window is closed, the woman starts yelling at the man again.)

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