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    Batteries And Brains Not Included

    | Surrey, BC, Canada |

    Me: “[Video game store], how can I help you?”

    Caller: “I’d like to return my 320.”

    Me: “You mean your Xbox 360?”

    Caller: “Yeah, whatever, it has numbers in it.”

    Me: “Okay, has it been opened?”

    Caller: “Yes.”

    Me: “Then I can’t return the 360 for you. I can only give you a defective exchange.”

    (At this point, caller gets very agitated and begins yelling and cursing on the phone.)

    Me: “Ma’am, can you stop yelling?”

    Caller: “I demand to speak to your manager! This is outrageous, you have no idea what you are doing in the retail business. Customers are ALWAYS right.”

    Me: “To a certain extent, yes. I can give you a defective exchange, but that’s it.”

    Caller: “Well, how the h*** am I supposed to know if my 360 works or not with the exchange?!”

    Me: “You’ll know if it blinks green lights or red lights when you plug it into the TV.”

    Caller: “I don’t have a f***ing TV!”