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    Bashing The Button Basher

    | TX, USA | Extra Stupid, Technology

    (A 20-something calls in with the very common problem of their TV showing a blank screen. I’m second-level tech support, meaning they’ve already spoken to someone who either concluded their problem was serious, or simply gave up attempting to assist them.)

    Me: “Press the red button at the very top of your remote.”

    Caller: “Umm… uh… What’s a button?”

    Me: “Do you want to think about what you just asked for a moment?”

    Caller: “Umm, yeah, what’s a button?”

    Me: “Those little round things that make stuff happen when you push them.”

    Caller: “Oh, it worked! What was wrong?”

    Me: “Your TV was turned off.”