Me: “Good afternoon, AV Services, how can I help you?”

Very Angry Caller: “Yeah, I just flew in on Flight *** from Cleveland, and you lost my luggage.”

Me: “I’m sorry, sir, but you have the wrong number. This is the University of ***.”

Very Angry Caller: “No it’s not! You’re just saying that!”

Me: “No, really, sir. Our phone number is very close to the airport’s number.”

Very Angry Caller: “LISTEN! YOU LOST MY &^#% LUGGAGE! YOU NEED TO FIND IT!”

Me: “Sir, I don’t have your luggage.”

Very Angry Caller: “STOP F^&%* LYING! I WANT TO TALK TO YOUR SUPERVISOR!”

Me: “My supervisor is Mr. ***. But I’m pretty sure he doesn’t have your luggage either. We could probably get you a DVD player or a slide projector.”

(Very Angry Caller starts cussing randomly. I hang up.)