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    Bang Head Here

    | London, UK | Top

    Me: “Hello, technical support, how can I help?”

    Customer: “I don’t know what’s wrong with my computer. Can you tell me?”

    Me: “Well… can you explain what’s wrong?”

    Customer: “Your job is to tell me what’s wrong.”

    Me: “Yes, but unless you help me I can’t tell you what is wrong.”

    Customer: “Why? Can’t you guess what’s wrong?”

    (I have decided a this point whatever is wrong will be something stupid.)

    Me: “Okay, maybe you can’t turn your computer on because it hasn’t got any power.”

    Customer: *angrily* “DO YOU THINK I’M STUPID?”

    (Suddenly, the customer calms down.)

    Customer: “Sorry, you were wrong. It’s plugged in and the light is green. Can you guess what’s wrong? It’s still black on the screen.”

    Me: “Well, is your screen on?”

    Customer: “Yes, I just said it was. It’s just black!”

    Me: “Right click.”

    Customer: “Hey, it worked… oh, it was a screensaver. Couldn’t you have guessed it was that at the start?”

    Me: *thud thud thud*

    Customer: “What was that?”

    Me: “Guess.”