Bang Head Here
Me: “Hello, technical support, how can I help?”
Customer: “I don’t know what’s wrong with my computer. Can you tell me?”
Me: “Well… can you explain what’s wrong?”
Customer: “Your job is to tell me what’s wrong.”
Me: “Yes, but unless you help me I can’t tell you what is wrong.”
Customer: “Why? Can’t you guess what’s wrong?”
(I have decided at this point whatever is wrong will be something stupid.)
Me: “Okay, maybe you can’t turn your computer on because it hasn’t got any power.”
Customer: *angrily* “DO YOU THINK I’M STUPID?”
(Suddenly, the customer calms down.)
Customer: “Sorry, you were wrong. It’s plugged in and the light is green. Can you guess what’s wrong? It’s still black on the screen.”
Me: “Well, is your screen on?”
Customer: “Yes, I just said it was. It’s just black!”
Me: “Right-click.”
Customer: “Hey, it worked… oh, it was a screensaver. Couldn’t you have guessed it was that at the start?”
Me: *thud thud thud*
Customer: “What was that?”
Me: “Guess.”
Question of the Week
Have you ever served a bad customer who got what they deserved?