Bad Reception, Worse Misperceptions
Me: “Thank you for calling. How can I help you today?”
Customer: *thick accent* “I have problem with cell phone.”
Me: “Okay, sir, I’m sure I can help you with that. It looks like we’re going to have to reset your connection. I need you to type in the following series of numbers, followed by the pound key.”
(I hear a distinct whacking sound in the background.)
Me: “Sir? What are you doing?”
Customer: “You say pound phone. I pound on table. Pieces fly off!”
This story is part of our Tongue-Tied Customers roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
