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    Bad Reception, Worse Misperceptions

    | Rochester, NY, USA |

    Me: “Thank you for calling, how can I help you today?”

    Customer: *thick accent* “I have problem with cell phone.”

    Me: “Okay, sir, I’m sure I can help you with that. It looks like we’re going to have to re-set your connection. I need you to type in the following series of numbers, followed by the pound key.”

    (I hear a distinct whacking sound in the background.)

    Me: “Sir? What are you doing?”

    Customer: “You say pound phone. I pound on table. Pieces fly off!”