Bad Customer Tip #103: Pull A Clark Kent

(A man on his mid-forties shoves a DVD case on the counter, while yelling at me. Keep in mind that I’m wearing glasses.)

Customer: “This DVD doesn’t work, G** D***it! I want a refund!”

Me: “Okay… what seems to be the problem?”

Customer: “I don’t know, it doesn’t work!”

(I open the case and check the surface of the DVD. It was so scratched that it was nearly white instead of purple, and it even had a dry fingerprint of something that looked like peanut butter.)

Me: “Um… sir?”

Customer: “WHAT?!”

Me: “I can’t give you a refund for a product that has been damaged by the customer.”

Customer: What?! The disc is fine! I want a refund!”

Me: “Sir, the disc is damaged, and I cannot give you a refund.”

Customer: “I want to speak to the manager!”

Me: “Of course.”

(I walk away to the back of the store, take off my glasses, and walk to the counter again.)

Me: “Yes, what is the problem?”

Customer: “YOUR POOR EXCUSE FOR A SALESMAN WON’T–”

(He suddenly figures it out.)

Customer: “F*** THIS S***!” *continues swearing while he storms out of the store*

This story is part of the Awesome Manager roundup!

Read the next Awesome Manager roundup story!

Read the Awesome Manager roundup!