Avoiding The Meat Of The Problem
(I work at a customer service desk in a large supermarket.)
Me: “How can I help?”
Customer: “I want a refund for this frozen chicken!”
Me: “Okay, so what seems to be the problem?”
Customer: “I put it in the oven for a whole hour and it’s still pink inside!”
Me: “Um, okay. I would suggest putting it in the oven for longer then, ma’am.”
Customer: “Are you calling me stupid?!”
Me: “No, I’m just suggesting that it is pink because it’s not cooked properly.”
Customer: “Just because I’m not a chicken cooking expert like you!”
Me: “I’ve been vegetarian for 13 years, ma’am…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.