(One of our stylists has just been fired, so one of her clients books with me for the first time. She is approximately 65 years old and uses a walker.)

Me: “Hi! I’m [name], I’ll be taking care of you for your color today!”

Client: “Hi, sweetie. Sorry, I’m a little slow. I just had a hip replacement.”

(She stops dead in the middle of the busy salon, and without warning pulls down her pants. Apparently, she chose to go commando that day.)

Client: “Look at this scar they gave me! It’s only a few months old.”

Me: “Oh, that looks…uh…terrible. Why don’t you just have a seat and I’ll show you some color options…”