At Least She Was Honest
(I get a service call to go out to a customer’s house to service a malfunctioning laptop. I was talking to my boss and he gave me the rundown of the call.)
Me: “Alright, so what exactly does the customer want?”
Supervisor: “She says her laptop isn’t turning on, and there might be something wrong with her LCD screen.”
Me: “Okay, sounds like a hardware problem. Did she tell you why all this is going on?”
Supervisor: “Well… she was completely honest with me.”
Me: “…?”
Supervisor: “She got angry and threw it against a concrete wall in a fit of rage.”
Me: “…I’ll take care of it.”
Question of the Week
Have you ever served a bad customer who got what they deserved?