(I get a service call to go out to a customer’s house to service a malfunctioning laptop. I was talking to my boss and he gave me the run down of the call.)

Me: “Alright, so what exactly does the customer want?”

Supervisor: “She says her laptop isn’t turning on, and there might be something wrong with her LCD screen.”

Me: “Ok, sounds like a hardware problem. Did she tell you why all this is going on?”

Supervisor: “Well…she was completely honest with me.”

Me: “?”

Supervisor: “She got angry and threw it against a concrete wall in a fit of rage.”

Me: “…I’ll take care of it.”