(We offer third party services to obtain home loan modifications.)

Me: “Hello. Please be advised that during the loss mitigation solution, we will be requesting updated financials.”

Client: “Loss…migration solution?”

Me: “No. Loss mitigation solution.”

Client: “Loss m… miti… mitigigration?”

Me: “No, ma’am. Loss mitigation. Spelt m, i, t-”

Client: “Well, whatever it is. Yeah, I’ll get the stuff for you for the migration solution.” *pauses* “Oh, d***! You know, that ‘M’ word.”