At A Loss
(We offer third-party services to obtain home loan modifications.)
Me: “Hello. Please be advised that during the loss mitigation solution, we will be requesting updated financials.”
Client: “Loss… migration solution?”
Me: “No. Loss mitigation solution.”
Client: “Loss m… miti… mitigigration?”
Me: “No, ma’am. Loss mitigation. Spelt m, i, t-”
Client: “Well, whatever it is. Yeah, I’ll get the stuff for you for the migration solution.” *pauses* “Oh, d***! You know, that ‘M’ word.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
