As Easy As (Bench) Pressing A Button
(We sell mobile terminals for warehouses and delivery firms.)
Me: “Hi, how can I help you?”
Caller: “My terminal has gone into a freeze.”
Me: “You can try restarting it.”
Caller: “How do I do that?”
Me: “You press and hold 1, 9, and the power button, and then you release.”
Caller: *sound of terminal hitting the floor*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
