Customer: “I’d like to overnight these documents to Israel.”

(I process the service.)

Me: “That will be $145.00, please.”

Customer: *jaw drops* “Why is it so much?!”

Me: “Because you want it on the other side of the world tomorrow.”

Customer: “No deal! I’m going to [competitor #1] or [competitor #2]!”

Me: “Okay, have a nice day!”

(Over an hour later, the customer returns, having found that our competitor charges even more for the service.)

Customer: *quietly* “Do you take Visa?”