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    Appointment Disappointment

    , | Chicago, IL, USA | Crazy Requests, Time

    (I work in a retail portrait studio that gets very busy during the holiday season. It is a busy Saturday, and we are completely booked. A woman walks in with her family dressed to the nines and says she’s checking in for her appointment, but I don’t see it.)

    Me: “Ma’am, I don’t see you in the system. What time was your appointment for?”

    Customer: “10:40 am. Are you almost ready for me? My daughter won’t cooperate for long.”

    (The current time is 3:30 pm.)

    Me: “Oh, well, since your appointment was for this morning I won’t be able to get you in now because we are fully booked—”

    Customer: “What do you mean? I made an appointment and I expect to be seen!”

    Me: “Yes, but you are five hours late for your appointment. As I was saying, we are booked today but I do have time tomorrow if you like.”

    Customer: “This is outrageous! I can’t believe you don’t honor appointments!”

    Me: “We do, but you are five hours late.”

    Customer: “But you should be ahead of schedule!”

    Me: “Excuse me?”

    Customer: “I didn’t show up for my appointment earlier so you should be ahead of schedule now since you had one less appointment to do!”

    Me: “Ma’am, unfortunately, all of the other guests we’ve had today didn’t magically know to show up earlier for their appointment because you wanted to come in later.”

    (She continued to rant about how we should be ahead of schedule for her until we finally asked her to calm down or leave. The other guests in our very crowded studio started clapping when she left.)