And We Wonder Who Clicks On Spam, Part 2

Me: “Thank you for calling tech support. May I have your university user name?”

Caller: “What’s a user’s name?”

Me: “Oh… well, how are you affiliated with [University]?

Caller: “It’s what came up on my screen.”

Me: “Okay… well, I’m sorry, but this help desk is only for students, staff, and faculty of our university.”

Caller: “But the page said to call!”

Me: “Yes. If you’re in any way affiliated with us we’d be happy to help you, but this service is for students, staff, and faculty.

Caller: “But it didn’t say that; it just said to call!”

Me: “Well, I apologize, but you can’t just call any number on the Internet and expect support!”

Caller: “Well, why not?!” *hangs up*