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    And He Said, Fiat Lux

    | Malibu, CA, USA | Hotels & Lodging

    (A guest checks into our hotel late at night. About five minutes later, he comes back to the front desk.)

    Guest: “My room’s supposed to have a view of the ocean. I can’t see it. Did you put me in the wrong room?”

    Me: *jokingly* “Well, it is nighttime…”

    Guest: *blank stare*

    Me: “Here, I’ll move you to the other ocean view room.”

    (I move the guest to the other room. Again, he comes back.)

    Guest: “I still can’t see the ocean! I reserved this room specifically for the ocean view!”

    Me: “I do apologize. If you still can’t see the ocean in the morning, we’ll give you a discount.”

    (The guest reluctantly agrees to this and leaves in a huff. However, he does not return the next morning.)