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    An Unfortunate Choice Of Words

    | Ontario, Canada |

    (I worked for a large Internet service provider; customers are set up with an email address of their choice, over the phone. Someone obviously misheard her.)

    Me: “Thank you for calling high speed internet technical support. How can I help you?”

    Customer: “I can’t get my email.”

    Me: “I should be able to help with that … let me pull up your information and I will see what I can do for you.”

    Customer: “My email address is SweetyPetty@***.***.”

    (I pull up the customer’s info.)

    Me: “I see here that your email address is … SweatyTitties@***.***.”

    Customer: “WHAT! That’s not my email address! I demand it be changed now!”

    Me: *having entirely too much fun with policy* “Oh I can do that for you, ma’am, but if I do the email address SweatyTitties will be unavailable for 30 days. Are you sure you don’t want SweatyTitties?”

    Customer: “No, I don’t want SweatyTitties!”

    Me: “Okay, so I will delete SweatyTitties off your account and replace it with SweetyPetty.”

    (At this point, the other tech support people around me are laughing.)

    Customer: “YES, YES please get rid of SweatyTitties!”