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    An Open(ed) and Shut Case

    | Minnesota, USA |

    Customer: “I need to return this DVD player.”

    Me: “I’m sorry, ma’am. We actually can’t do a return on opened merchandise.”

    Customer: “This isn’t open.”

    Me: “It’s been opened and re-taped.”

    Customer: “Why would you think that?”

    Me: “Because no manufacturers use duct tape to seal boxes.”

    Customer: “So you’re calling me a liar?”

    Me: “I’m not trying to, but this has obviously been opened and re-taped and therefore can’t be returned.”

    Customer: “What do you know? Where’s your manager?”

    (I call my manager and he tells the customer the same things I told her and points out the duct tape. She starts cursing and pounding her fist the counter. My manager finally gives in just to get the customer out of the store. 20 minutes pass and the phone rings.)

    Me: “Thank you calling ****. How may I help you?”

    Customer: “I returned a DVD player 20 minutes ago and forgot my DVD in it.”