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    An Open And Shut Reason

    , | USA | Crazy Requests, Food & Drink, Religion

    (Our restaurant is open 24 hours a day, and only closes for two days every year. One day in the middle of summer, we unexpectedly close for the day and open the next morning.)

    Me: “Good morning, how can I help you?”

    Customer: “Well you can get me the [meal] that I couldn’t get yesterday morning because you guys were closed!”

    Me: “I’m sorry for the inconvenience, sir. Your total will be [total].”

    Customer: “Well I think I should get it for free since you guys were closed. I mean, what was so d*** important you had to close in the middle of summer? What about all the people who need coffee before work and need to buy lunch?”

    Me: “I can get the manager for you, but I highly doubt she will give you your meal for free.”

    (I call the manager over and the customer explains again why he thinks his food should be free.)

    Manager: “Sir, I know it was inconvenient for you and all our other customers, but the store was closed yesterday so we could attend a funeral for a beloved coworker that passed away two days ago. If you want compensation for the inconvenience you will have to take the matter up with God.”

    (The customer doesn’t bother paying and just leaves the store. Thankfully, the majority of our customers are much nicer about the whole ordeal.)