An Insurance Company’s Nightmare

Retail | California, USA

(A customer came in looking for an item to prop up books and papers, making them easier to read without having to use your hands.)

Me: “You’re looking for a copy holder. We have several different types, and they’re right over here.”

Customer: *looks over selection* “These won’t work. I need one that will attach to my steering wheel in my car.”

Me: “I’m sorry, but we don’t carry anything like that. These are just meant to go on your desk next to your computer.”

Customer: “I can’t believe you don’t carry that. Why don’t you sell a book holder for a steering wheel?”

Me: “Maybe because we don’t want you to read while you’re driving?”

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