An Insurance Company’s Nightmare
(A customer comes in looking for an item to prop up books and papers, making them easier to read without having to use your hands.)
Me: “You’re looking for a copy holder. We have several different types, and they’re right over here.”
Customer: *looks over selection* “These won’t work. I need one that will attach to my steering wheel in my car.”
Me: “I’m sorry, but we don’t carry anything like that. These are just meant to go on your desk next to your computer.”
Customer: “I can’t believe you don’t carry that. Why don’t you sell a book holder for a steering wheel?”
Me: “Maybe because we don’t want you to read while you’re driving?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.