Me: “Thank you for calling [bank], how may I help you?”

Customer: “Yeah, I just got my statement in the mail and it says at the bottom to call this number for questions?”

Me: “Yes, that’s right.”

(A long pause follows.)

Customer: “OK, so…what are the questions?”

Me: “No ma’am, that’s in case you had any questions about your statement that you wanted to ask us.”

Customer: “Oh OK, good. Because I really don’t have the time to be answering your questions.”