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    An Inconvenient Convenience

    | Cape Cod, MA, USA | Top

    Me: “Thank you for calling [bank], how may I help you?”

    Customer: “Yeah, I just got my statement in the mail and it says at the bottom to call this number for questions?”

    Me: “Yes, that’s right.”

    (A long pause follows.)

    Customer: “OK, so…what are the questions?”

    Me: “No ma’am, that’s in case you had any questions about your statement that you wanted to ask us.”

    Customer: “Oh OK, good. Because I really don’t have the time to be answering your questions.”