Visit 
An Inconvenient Convenience
Bank | Cape Cod, MA, USA
Me: “Thank you for calling [bank], how may I help you?”
Customer: “Yeah, I just got my statement in the mail and it says at the bottom to call this number for questions?”
Me: “Yes, that’s right.”
(A long pause follows.)
Customer: “OK, so…what are the questions?”
Me: “No ma’am, that’s in case you had any questions about your statement that you wanted to ask us.”
Customer: “Oh OK, good. Because I really don’t have the time to be answering your questions.”
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