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  • An Extra Toast To All The Idiots

    | Round Rock, TX, USA | Extra Stupid, Food & Drink, Top

    (I work at a restaurant making sandwiches. My coworker asked me to talk to a customer over the phone who wanted to voice a complaint about food he ordered several days ago.)

    Me: “Hello. Thank you for calling [Restaurant]. What can I help you with today?”

    Customer: “Yes, hi. Uh, I ordered a sandwich from y’all a while ago, and the bread was too hard for me. I’d like the names of the employees working so I can leave a complaint.”

    Me: “Oh, I’m sorry to hear that ,sir. Please tell me about the order so I can rectify the problem.”

    Customer: “Well, I ordered the steak and cheese foot long, and when I tried eating it the bread was too crunchy.”

    Me: “Uh, sure… Did you have this sandwich toasted, by any chance?”

    Customer: “Yes, I did. Why?”

    Me: “Well, usually when you toast a sandwich, the bread tends to get kind of crunchy, ’cause, you know, It’s toasted…”

    Customer: “Well, it was too toasted!”

    Me: “Okay… Did you tell the employee that you didn’t want it as toasted?”

    Customer: “Well, I wanted it extra toasted, but that was too much!”

    Me: “So, let me understand this: your complaint is that the sandwich you wanted extra toasted, more than recommended, was in fact too toasted?”

    Customer: “Are you being smart with me here?!”

    Me: “Someone in this conversation has to be.”