Always Right, Even When They’re Not Your Customer
Caller: “I’m having a problem with this adapter. Can you help me out?”
Me: “I can certainly try. Can you describe it for me?”
Caller: “Well, it hooks up to a TV and it has these two things coming off of it… I don’t really know how to explain it.”
Me: “Well… maybe you can tell me what it does? I can go and grab a box off of the shelf and take a look at it.”
Caller: “I still have the package. Would it help if I read off the model number?”
Me: “That would be great.”
(The customer reads me a model number that is longer than anything I have ever seen in my department and it occurs to me…)
Me: “Sir, I don’t recognize that number. Did you buy this adapter at our store?”
Caller: “No, you guys didn’t have it so I went to Circuit City instead.”
Me: “Sir, I cannot help you with an item we don’t sell.”
Caller: “Well, THANKS a LOT!” *click*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.