Always Jump At The Chance For Fun
(A customer in her forties comes through my line, and we exchange pleasantries as I ring her out. It’s a perfectly normal interaction.)
Me: “Do you have your [store] rewards card?”
Customer: “No, I don’t believe I have one.”
Me: “Well, would you like to sign up?”
(The customer agrees and I walk her through the process. Everything goes smoothly and at the end, I scan her new card and hand it to her.)
Me: “There you go!”
Customer: “Yay!”
(Suddenly, the customer starts jumping up and down in joy, waving her hands and looking for all the world like an ecstatic six year old. This goes on for a while and, not knowing what else to do, I wind up jumping with her. Just as suddenly as she started, she calms down and stops jumping.)
Woman: “There, wasn’t that exciting? Now you’ll be cheery for the whole rest of the day!”
(I certainly was!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.