Customer: “Do you have a copy of **** in stock?”

Me: “Yes, we do. Would you like me to put it on hold for you?”

Customer: “Yes. Also, I was emailed a coupon that I’d like to use to buy that book, but my printer is broken. Is there anything you can do?”

Me: “Sure, just write down the coupon code and the amount you’ll be saving. As long as we can verify these two things in the system, our computers will allow the discount.”

Customer: “Should I draw the bar code for you?”

Me: “I’m sorry? Come again?”

Customer: “Would it help if I drew the bar code?”

Me: “No…the coupon code will do just fine.”

Customer: “Thanks!”